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Frequently Asked Questions

This page lists some of the Frequently Asked Questions (FAQs) about Dhanwantri Natural Herbs Care Pvt. Ltd., products, shipping, loyalty program, and other details. If you have any other queries, feel free to contact us at +91-95651 43333 (Mon to Sat, 9 am-5 pm) or WhatsApp us on +91-95651 43333. You can also write to us at dhanwantriayushveda@gmail.com

In India, there are multiple outlets to buy Dhanwantri Natural Herbs Care Products such as chemists, and general stores in your city.

We also have an official Dhanwantri Natural Herbs Care online store that offers a convenient option of placing orders and receiving Dhanwantri Natural Herbs Care products at your doorstep.

You can use any of the following payment methods:

  • Debit Card / Net Banking / Cash Cards / Mobile Payment
  • MasterCard or Visa Credit Cards / Debit or ATM Card
  • Bank / Fund Transfer
  • Cash on Delivery

Payments are processed through Razorpay’s secure website. To always keep your transaction details confidential, our payment gateway partners use secure encryption technology. Hence, you can rest assured of your payment information.

To always keep your transaction details confidential, our payment gateway partners use secure encryption technology. Hence, you can rest assured of your payment information.

When users proceed with the payment, they are redirected to secure Razorpay Payment Gateway to provide their Credit Card / Debit Card / Net Banking details for the transaction.

A window will appear on your browser notifying you when you enter and leave the secure environment.

The address in your browser will also change from an “http://” address to an “https://” address along with a small padlock icon appearing in the bottom left-hand corner of your browser. Upon processing a successful transaction, a confirmation email is sent to the email address provided with the order details.

The security is handled by an independent third-party – Razorpay, who certifies that the information is encrypted and secure.

Please note, we DO NOT collect/store credit card/debit cards or any of your sensitive financial details on our server. Your security is our security.

If you are not comfortable making an online payment, you can opt for the Cash on Delivery (CoD) payment method. With CoD, you can pay in cash at the time of actual delivery of the product at your doorstep.

Although there is no need for any advance online payment, there is a handling charge of Rs. 29/- applied for CoD service.

You will be eligible for the CoD payment only if your cart value is more than or equal to the minimum order value. Check the shipping page for the latest minimum order value for COD payment.

Terms & Conditions for COD  

The maximum order value for a Cash on Delivery (CoD) payment is Rs. 4,900.

It is a cash-only payment method.

Gift Vouchers/eGift Cards cannot be used for CoD orders.

Foreign currency cannot be used to make a CoD payment. Only Indian Rupees are accepted.

There is usually a delay in the dispatch of CoD orders as it takes a longer time to process them.

Add the item(s) to your cart and proceed to checkout.

When prompted to choose a payment option, select “Pay by Cash on Delivery” to complete the order.

You will receive a confirmation call to confirm the order. Upon confirmation, orders will be processed and dispatched.

Once it is shipped, you will be notified by e-mail.

Make only cash payment to our courier partner at the time of delivery of your order, to complete the payment.

To know about the minimum order amount for COD and other shipping details, check out this page.

Unfortunately, products listed as ‘Out of Stock’ are not available to buy. But you can contact customer service (find the contact information on the top section of the page) to check the availability of the stock.

Or you can simply enquire through the “Ask about this product” feature of any product page.

My Account’ provides you the following features:

  1. Manage/edit your data like address and phone numbers.
  2. Review your orders
  3. View / redeem your points
  4. View Wish list.

We incur higher shipping costs on low-value items. In such cases, charging a nominal delivery charge helps us offset logistics costs. You can check the shipping details page to know about the latest delivery charges.

Estimated delivery time is 5 to 7 days* post shipping (business days exclude Sundays and other holidays). Estimated delivery time is dependent on the destination to which you want the order shipped and our locations (Ludhiana – Punjab).

Orders placed after 5 p.m. on Saturday will be processed for shipment only on the following Mondays.

We aim to provide a delightful customer experience by delivering your products within the estimated delivery time. However, there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistic challenges beyond our control, for which we are not liable. We would request you to cooperate as we are continuously working towards fulfilling your order on time

During the checkout, you are required to enter the shipping address for delivery. We have reputed couriers that schedule all the deliveries. You will receive a tracking number and will be notified of the whereabouts of the order.

You can get detailed information on all Dhanwantri Natural Herbs Care products on our official Dhanwantri Natural Herbs Care website. You can also reach out to our customer care team at dhanwantriayushveda@gmail.com or you can call us at +9195651 43333 from Monday to Saturday between 9:00 AM – 5:00 PM.

Dhanwantri Natural Herbs Care follows the principles of Good Manufacturing Practices (GMP) at our world-class manufacturing facility. This enables us to produce herbal products with uniform levels of batch-to-batch consistency and ensures that the customer receives the same high-quality product regardless of where it is purchased. We strive to meet customer health needs through well-researched, effective, and safe remedies.

All our products are clinically tested for safety and efficacy. They are completely free from side effects when used in the dosage instructed on the product packaging.

Each product undergoes extensive research for safety and efficacy. It must meet stringent regulatory requirements before they are available to the customer.

Once our system receives your payment confirmation, it registers your order, and we will begin to process it.

You will receive an email containing the details of your order and a confirmation of the same. In this mail, you will receive a unique Order ID (eg. 124433), a listing of the item(s) you have ordered, and the expected date of dispatch.

You will also receive a notification when we ship the item(s) to you. Shipping details will be provided with the respective tracking number(s).

We ship your products using third-party courier partners. Our courier partners include Delhivery, Ecom Express, Blue Dart, and DTDC.

To track your orders, follow the tracking link sent to you in the shipment confirmation email.

The email contains a shipment tracking ID as well. You can use this tracking ID in the respective courier partner’s website to track your order:

  • Blue Dart: https://www.bluedart.com/
  • Delhivery: https://www.delhivery.com/
  • Ecom Express: https://ecomexpress.in/
  • DTDC : https://www.dtdc.in/

Orders placed after Saturday at 10:00 AM will be processed for shipment on the following Monday.

Order Confirmed: Your order state once the payment is confirmed.

Order Processed: Your order state after confirmation. It would take 1 to 2 days for processing your order.

Order Shipped: The order is shipped and is on its way to your specified address.

Order Cancelled: The order was cancelled.

You can cancel your order before it reaches the “Order Shipped” state. To cancel, please contact customer care with the order number.

We are open to your queries on email, call and WhatsApp.

Please use the below official contacts:

Email address: dhanwantriayushveda@gmail.com

Kindly give us up to 24 hours for a response. Include your contact information so we may respond to you.

Call us: +91- 95651 43333

Available between 09:00 hrs. IST to 17:00 hrs. IST, Monday to Saturday.

WhatsApp us: +91- 95651 43333

A bundle pack is pre-defined multiples of a single product or a combination of multiple different products, which might be available for purchase at a discounted price.

Discount codes are not applicable to these bundles.